Return and Cancellation Policy
ClickBank is committed to ensuring satisfaction for all customers who purchase its products. As the leading retailer of digital products, ClickBank relies on its Return and Cancellation Policy to help ensure this satisfaction.
ClickBank's Return Policy
ClickBank will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.
Defining Returns and Cancellations
When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within ClickBank's Return Policy. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return - it will only stop any future rebills.
Details of ClickBank's Return Policy
Customers requesting a return after 60 days will be directed to the vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 90 days after the date of the ClickBank customer's purchase.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
When a sale is returned, the customer normally receives a 100% refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Due to the digital format of ClickBank products, the customer retains the product and, in many cases, the customer has received a benefit from the product. In such cases, the refund issued to the customer may be for an amount less than the full purchase price.
Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through ClickBank with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.
Reasons Why a Sale May Be Refunded
ClickBank has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, ClickBank reserves the right to reverse a sale, including but not limited to the following:
- If the customer provides a valid reason for requesting a return within 60 days of purchase;
- If the vendor of the product requests a return on the customer's behalf within 90 days of purchase if our customer service team confirms there is a valid reason for the return;
- If the customer provides a valid report that the charge was fraudulent or unauthorized;
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
- For any other reason ClickBank deems appropriate.
Abuse of the Return Policy
Customers requesting serial or repeated returns may be blocked from making further purchases.
Note to ClickBank Clients
This Return and Cancellation Policy is part of, and incorporated within, the ClickBank Client Contract. As a condition of registering with ClickBank and using the ClickBank Services, you expressly acknowledge that you have read and understood this Return and Cancellation Policy and you agree to be bound by the terms and conditions contained within. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the ClickBank Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.